Hairworks Online cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which
security techniques we use and to whom the data is viewable.
E-mail and mailing lists
Gmail We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our inbox, and we treat all our e-mail traffic confidentially.
Mollie For handling (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and city information and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and as part of this, share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie does not retain your data longer than permitted by the legal time limits.
Shipping and logistics
PostNL When you place an order with us, our job is to get your package delivered to you. We use the services of PostNL to make deliveries. This requires that we share your name, address and place of residence information with PostNL. PostNL uses this data solely for the purpose of performing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your information available to these parties.
DHL When you place an order with us, our job is to get your package delivered to you. We use the services of DHL to make deliveries. This requires that we share your name, address and residence information with DHL. DHL uses this data only for the purpose of performing the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
GLS When you place an order with us, our job is to get your package delivered to you. We use the services of GLS to make deliveries. This requires that we share your name, address and residence information with GLS. GLS uses this data only for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.
Purpose of data processing:
General purpose of processing
We use your data solely for the purpose of providing our services. That is, the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you – other than at your request – at a later time, we ask for your explicit consent. Your information will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation. Automatically collected data Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) are not personal data. Cooperation with fiscal and criminal investigations In appropriate cases, Haarwerken-online may be held under a legal obligation to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the possibilities provided by law.
We will keep your information for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Pursuant to applicable Belgian and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below what these rights are and how to invoke them. In principle, to prevent misuse, we send copies and transcripts of your data only to your e-mail address already known to us. In case you wish to receive the data at a different e-mail address or by mail, for example, we will ask you to identify yourself. We keep records of completed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right to file a complaint with the Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate manner.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with a list of the processors holding this data at the e-mail address known to us, indicating the category under which we have stored this data.
Right of Rectification
You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you amended. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been updated.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or is traceable to it. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted send
we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you remove the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we will no longer be able to continue providing services in such a case, as secure linking of data files can no longer be guaranteed.
Right to object and other rights
You have the right, where appropriate, to object to the processing of your personal data by or on behalf of Haarwerken-online. If you object, we will immediately cease data processing pending resolution of your objection. If your objection is well-founded we will make copies and/or copies of data that we process (or have processed) available to you and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact our privacy contact.
Street: Elm Street 244